FAQ


Q1. How long do helium foil balloons last?
A: Helium foil balloons last on average 5-7 days after this time they may begin to shrink. They may continue to stay afloat for a further 8 days in good condition.

 

Q2. How long can a 12 inch latex helium balloon last?
A: Normally 8- 10 hours

 

Q3. How can I make my foil balloon look better for longer?
A: If your balloon is deflating you can place a straw in the self seal hole at the base of the balloon and inflate it manually with your own breath. This may work a few times before too much helium has escaped.


Q4. How long will the balloons float?
A: Float time can vary significantly based on the level of inflation (underinflation, regular inflation or overinflation), size of balloon (9″, 11″ 18″) and external factors such as temperature and humidity. (Balloons float longer in colder temperatures and in higher humidity.) Balloon Time recommends inflating balloons 1-2 hours prior to the event for the best results.

 

Q5. What can I do to make the balloons float longer?
A:There are a few things you can do to help increase float time. First, be sure to tie a tight knot in the neck of the balloon. If you are attaching ribbons to the balloons, be sure to tie the ribbon below the knot. For special occasions that require prolonged float time, you can also purchase and add ULTRA HI-FLOAT® product to your balloons.


Q6. Is there any way to tell when the disposable gas tank is almost empty?
A: As the helium is used up, the speed at which the balloons are filled will reduce. As filling takes progressively longer, the tank is closer to being empty. Weight is not a good indication of when the tank is low or empty because the difference between the weight of a full helium tank and an empty one is only a few grams.

 

Q7. How do I purchase my order on the site?

To order your purchase :-

Click “Add to cart” button on the products you wish to purchase.

  1. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  2. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  3. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  4. From here, you need to select your shipping methods and click “next” button.
  5. Next you'll need to choose your payment method then click “next” button.
  6. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  7. Click “Confirm Order” to complete the order.


Q8. Invoice / Cheque / Offline Bank Transfer

Bank : Public Bank Berhad

Bank Account : 320-742-8000

Account Name : Lavender Balloons & Gifts

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : balloonzgiftz@gmail.com
Note: Your purchased products will not be delivered until we have this confirmation.

 

Q9. What is the customer service careline or contact number?

You can always call us at 012-2980481/ 012-850 0481or email us at balloonzgiftz@gmail.com